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FAQs

Why should I shop as a VIP Member?
The added benefits for our VIP members are plentiful, with a 20% discount offered on the first item, exclusive access to special discounts and the automatic 6th set for free built into your shopping experience.  As always, you are guaranteed free shipping and free unlimited exchanges for each Adore Me purchase.  Your personal stylist is also available at anytime to assist you through instant chat, email or our friendly customer service line.  As a VIP Member of the Adore Me community, each month you have the opportunity to skip the month or receive a $39.95 store credit to redeem when you want a gorgeous lingerie set or product of your choice.  Flexibility is the cornerstone of this membership service for you to have total control of your account.

Do I have to buy every month?
NO! You can buy ONLY when you fall in love with a piece in your showroom and need to snag it! After you place your first order with Adore Me, you are considered a member of our lingerie society. The next month, as you receive your monthly showroom, you can choose between purchasing an item or skipping this month. If you decide to skip the month, in between the first of the month and the 5th, you will not be charged anything.

How do I sign up for Adore Me?
HERE! Registering on Adore Me is FREE, easy and fun. Take the Style Quiz to define your personality and let our stylists take care of you. To see your private showroom, you need to create an account (= enter your email address, create a password, and click "Join for Free!"). Here again, it is FREE!

What is an Adore Me stylist?
AWESOME! Adore Me gathered amazing Stylists who are pure fashion experts in lingerie, trend forecasting and styling many celebrities. They are available for YOU if you need any fashion advice or simply to recommend styles!

Is accessing my showroom FREE?
YES! Accessing your showroom and getting styled by our experts is totally FREE! You only pay when you start purchasing something.

Why should I invite friends?
Of course! Get a free set for every two purchases made by your invited friends :)

When can I see my personalized collections?
SOON! Your first collection will be ready in 24 hours. After you finish your Style Quiz and discover your style, access to your showroom will be available the following day. Then, you will have one new personalized collection at the beginning of every month. We will notify you as it comes, and should you not like the picks our stylists made for you, you can always request an alternative collection.

Is Shipping FREE?
YES!! All orders shipped to destinations in the United States (this also includes Hawaii, Alaska and US territories) are shipped FREE of charge via standard ground delivery, and usually arrive 2–3 business days from the ship date for the US and 5-10 business days from the ship date for the Canada. We now offer overseas shipping with just a $8.00 flat rate shipping fee.

How do I Exchange my purchase?
IT IS FREE!! Exchanges are FREE for all Adore Me purchases. Perfect satisfaction guaranteed! If your order doesn't fit or you are not satisfied with an item, then merely exchange it for another item or size within 30 days of delivery in its new, unused condition. Visit your account details and select the appropriate order. Indicate the sets you would like to exchange, then click submit. Customers shipping in the US may simply print the return label from this page to include it in the returning box. Canadian customers; click submit, then wait for a member of customer service to upload the label, which should then be printed and included in the box.

Can I Return my order?
YES, IT IS EASY!!
 You can return your Adore Me purchase without any justification or special notice within 30 days of delivery in its new, unused condition. Visit your account details and select the appropriate order. Indicate the sets you would like to return, then click submit. Customers shipping in the US may simply print the return label from this page to include it in the returning box. Canadian customers; click submit, then wait for a member of customer service to upload the label, which should then be printed and included in the box. A $5.95 restocking fee per purchase will be applied to all orders returned for refunds. This fee is waived on exchanges and items returned for Adore Me credit.

How do I skip a month?
EASY! Just visit your showroom and click on "skip this month". You can skip as many months as you wish! This is the most flexible form of membership ever! Kindly note that if you don't mention you want to skip, you will be charged a credit of $39.95 on the sixth day of the month, that you can use later on to purchase anything on Adore Me (your credit will expire after 12 months and are cumulative up to 5, after which you aren't charged anymore).

Can I cancel my membership?
EASY & FREE! You may cancel your Adore Me membership at any time without consequence. If you would like to cancel, call Member Services at 1.800.433.2367 Monday – Friday 9 a.m. – 6 p.m. (EST). There is no cancellation fee.

What payment forms are accepted by Adore Me?
We accept all major credit cards: Visa, MasterCard, American Express, and Discover.

So are you convinced?
Start now, get treated by our stylists and discover your personal selection for FREE! It's all HERE!