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Free Shipping, Free exchanges & Easy Returns

TruckFree Shipping
Everyday free standard shipping for U.S. orders with tracking information.

Lingerie setFree Exchanges
Everyday free exchanges in the U.S. and Canada. Final sale items may be exchanged
for the same style, different size while stock lasts.

BoxEasy Returns
Easy and convenient returns. Each returned set is subject to a $5.95 restocking fee.
No returns for final sale items.

 

Got It, Show Me Some Styles!

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Shipping & Processing Time

We offer free shipping on all U.S. orders and $5.95 flat rate to Canada, free exchanges provided for both. Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. When your order ships, we will contact you with a shipping confirmation and tracking information. Tracking information is also accessible through your account, under My Orders.

     FREE USA Delivery (3-5 business days)

     Adore Me delivery map

        • Processing Time: 1-2 days
        • Free Shipping: 3-5 days
        • Free exchanges included

$5.95 Canada Delivery (5-10 business days)

Adore Me delivery map

    • Processing Time: 1-2 days
    • Shipping: 5-10 days
    • Free exchanges included
    • Canadian orders may be subject to custom fees

Free Exchanges To The U.S & Canada

Request your exchange and process it on the spot! You will immediately receive a voucher for the exchange order. Free tracking is included for all U.S. orders. We recommend Canadian shoppers purchase insurance for all shipments. Exchanged orders must be returned to our warehouse within 30 days, or pay for the exchange voucher in full. Final sale items may be exchanged for the same style, different size while stock lasts.

Easy returns

Returns are easy and convenient! Free tracking is included for all addresses within the U.S. We recommend Canadian shoppers purchase insurance for all shipments. Each returned set is subject to a $5.95 restocking fee. Final sale items are not eligible for returns.

1. Make sure to ship back your entire set in its new, unworn condition* within 30 days of delivery. Sets received 30 days after delivery, or incomplete sets will not be accepted.

2. Complete your exchange & return form available Here or under My Orders.

3. Repack items in their original packaging and seal the box securely with tape. If your poly-mailer is not reusable, simply send your items in the Adore Me box.

4. Please print your pre-paid Return Label and affix to your original package. You must cover or remove any original shipping information. If not, your package might be lost or rejected by the warehouse.

5. Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Please do not return packages to self-serve drop boxes as this may result in delays. Allow 30 days for us to process your request upon receipt.

Note: Again, Adore Me does not offer any tracking services on labels for exchanges or returns from Canada, and is not responsible for lost packages. Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.

* Items not in new or unworn condition will be rejected during the sanitary inspection, and will be shipped back.

Help Center

Help Center iconFor further Information or questions, email us at help@adoreme.com or call Customer Service at 1.800.433.2367 Monday through Friday 8:30am–8:30pm EST