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Free Shipping, Free exchanges & Easy Returns
ADORE ME is Committed to Quality Customer Care
Free Shipping with Tracking to the U.S
- Processing time: 1-2 days
- Free Shipping: 3-7 days
- Free exchanges included
$5.95 Flat Rate to Canada, including Free Exchanges
- Processing time: 1-2 days
- Shipping: 5-10 days
- Free exchanges included
- Addressess within Canada are subject to customs regulations
Free Exchanges:
- Request your exchange and process it on the spot!
- From addresses within the US tracking included
- From addresses within Canada, we recommended that you purchase tracking with your order
- Have your exchange delivered to us within 30 days or pay for your order in full
- FINAL SALE items are not eligible for exchange
Easy Returns:
- From addresses within US tracking included
- From addresses within Canada, purchase of tracking recommended
- Each set returned for a refund is subject to a $5.95 restocking fee
- FINAL SALE items are not eligible for return
RETURNING AN ADORE ME PURCHASE
1. Make sure to ship back your Entire Set in its New, Unworn conditions within 30 days of delivery. Set received 30 days upon first delivery or partially received will not be accepted.
2. Complete your exchange & return form available Here or under My Orders.
3. Package your items in their original packaging and seal the package securely with tape. If your poly-mailer is not reusable simply send your items in the Adore Me box.
4. Please make sure to Print both your Pre-paid Return Label and your Unique Bar Code ID and to Tape them on your original package. You must cover or remove any original shipping information. If not, your package will not be Accepted and might be Lost.
5. Schedule a pickup, give your package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Please do not return packages to self-serve drop boxes as this may result in delays. Allow 30 days for us to process your request upon receipt.
*Note: Again, Adore Me does not offer any tracking services on labels for exchanges or returns from Canada, and is not responsible for lost packages. Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.
HELP CENTER
For further information or questions, email Adore Me 24 hours a day at help@adoreme.com or call Customer Service at 1.800.433.2367 Monday – Friday 9 a.m. – 6 p.m. (EST).